![]() ![]() If you’re concerned about the security of your data, erase your hard disk before sending in your Mac.įollow the steps printed inside the lid of the box to package your Mac.ĭo not include your power adapter, power cable, SD card(s), keyboard protector, bottom cover, display cover, or any other accessories.ĭo not include any account or password information. Turning Find My on during service will result in service delays, as Apple cannot repair your Mac with Find My on.ĭeauthorize your computer for content purchases.ĭisable or turn off third-party security software if you’re using it. Remove your Mac from Find My (and leave it removed the whole time your Mac is in service). If you need help transferring data, schedule an appointment at an Apple Authorized Service Provider or an Apple Store. You’ll need a backup if we need to erase or replace the hard disk (or SSD) in your Mac during repair. If it won't turn on or respond, finish as many steps as possible:īack up your data. Before you ship your Macįollow these steps before you send your Mac in for repair. Using a canceled Repair ID will cause service delays. If Apple has canceled your request, contact Apple Support to create a new repair request. If your request is open, you may send your product to Apple for repair using the original Repair ID. If Apple hasn’t received your Mac within 30 days of your original request for service, we may cancel our offer to repair. Important: Ship your Mac for repair within 30 days. ![]() We’re sorry your Mac isn’t working as it shouldĪfter you’ve contacted Apple for service, you’ll receive a kit that contains everything you need to return your Mac to Apple. ![]() Learn how to send your Mac to Apple for service. How to send your Mac to Apple for service ![]()
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